This page explains how to delete your SELF English account and the data linked to it. You can do it directly in the app, or ask us by email if you no longer have the app installed.
Option 1 — Delete in the app
- Open the SELF English app and sign in.
- Go to Profile.
- Tap Delete Account.
- Confirm. Your account is closed immediately and your data is deleted as described below.
Option 2 — Request by email
Send an email to support@selfenglish.id with the subject “Delete my SELF English account”, from the Gmail address you use to sign in. We may ask you to confirm the request to protect your account. We will process it within 7 days and confirm by email.
Cancel your subscription first
Deleting your account does not cancel an active Premium subscription, because it is billed by Apple or Google. Cancel it in:
- iPhone/iPad: Settings → your name → Subscriptions → SELF English → Cancel Subscription
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → SELF English → Cancel
What gets deleted
| Data | What happens |
|---|---|
| Account data (name, Gmail address, profile picture) | Deleted within 30 days |
| Learning progress, scores, streaks, goals | Deleted within 30 days |
| Voice recordings | Never stored — deleted immediately after pronunciation scoring |
| Support emails | Deleted within 30 days, unless needed to resolve an open issue |
| Transaction records | Kept only as long as required by Indonesian tax and accounting law; not used for any other purpose |
| Aggregated, anonymous statistics | Kept — they can no longer identify you |
Deletion is permanent. If you sign up again later, you will start from Level A1 with a new account.
Delete some data without closing your account
If you want to remove specific data (for example, your learning history) but keep your account, email support@selfenglish.id and tell us what you would like deleted.
For more on how we handle data, see our Privacy Policy.